Terms And Conditions

Governs the use of our services



The terms ‘Island Travel‘, ‘we‘, ‘us‘, ‘our‘ refer to Island Travel (Pvt) Ltd and its operators, including but not necessarily limited to Island Travel (Pvt) Ltd.

These Terms and Conditions and any additional terms posted together constitute the basis of the relationship between Island Travel and you (‘Customer‘) with respect to your use of this site.

These terms constitute a legal agreement. By your use of our services, you agree to comply with all of the terms and conditions set out herein, as amended periodically.

Island Travel may terminate your account at any time, with or without notice, for conduct that is in breach of these Terms, for conduct that we believe is harmful to our business, or for conduct where the use of the Service is harmful to any other party. We may, in our sole discretion, change or modify these Terms at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with these Terms.


Apart from the content provided in the Agent Zone, our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

Your use of the Service must be in compliance with the terms mentioned herein and the laws of your country at all times.

In addition, any reproduction, retransmission, modification or use of this site's content for other than personal, non-commercial purposes require the prior written consent of Island Travel (Pvt) Ltd. Following copyright notice must appear on every copy of the contents of this site or a portion thereof.


The trademarks, logos and service marks (collectively the 'Trademarks') displayed on this site are Trademarks owned or licensed by Island Travel (Pvt) Ltd. Nothing on this site should be construed as granting, by implication or otherwise, any license or right in or to the Trademarks without the express written permission of Island Travel (Pvt) Ltd.


Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.

All editorial content and graphics on this website are proprietary to Island Travel (Pvt) Ltd. These materials are protected by international copyright laws and may not be copied, used, reproduced, or transmitted in whole or in part without the express written consent of Island Travel (Pvt) Ltd which reserves all rights. Re-use of any of editorial content and media of the website for any purpose is strictly prohibited. Any unauthorized use of the text, images, audio and video may violate copyright, trademark, privacy and publicity laws and civil and criminal statutes. Please direct your permission requests to admin@islandtravel.mv


Your use of the site is conducted digitally and you agree that Island Travel may communicate with you digitally for all aspects of your use of the site, including sending you emails.

Delivery of email notices is not infallible. You agree to keep all records relating to your use of the site and to print or make an electronic copy of these Terms and any disclosures provided on the site.

Except as prohibited by law, you waive any law requiring different communication methods in connection with your use of this site. Island Travel reserves the right, at its sole discretion, to deliver notices and disclosures by other means as well.


You hereby warrant that you have all the necessary consents and authorisation from the data subject for the transfer of such personal data to Us and authorize Us to proceed with all the subsequent transfers of data in order to complete the request and booking of the Services. The personal information that We may collect from the service supplier, as well as any personal data which, in the use of this system, that you may disclose to Us shall be understood as obtained, treated and transmitted with strict observation of and in total compliance with the requirements set forth in fulfilment of that stated in the EU GDPR 2016/679, Both Parties undertake to observe professional secrecy regarding such data, even when their relationship has terminated and to ensure that the staff performing the Services abide by the aforementioned obligation.

If you should wish to exercise rights of access, rectification, cancellation or opposition granted by EU GDPR 2016/679, you may address Us at admin@islandtravel.mv indicating the performance requested regarding personal data and a copy of the passport of the Customer who is requesting this performance.

In the event of a breach of these commitments or any obligation derived from EU GDPR by you, including your employees or, as the case may be, by any contracted third parties, you shall be considered responsible for the processing thereof and fully accept all responsibility and liability for any claims against Us due to any kind of administrative sanctions being imposed by the relevant authorities, as well as any damages or losses in judicial or non-judicial proceedings brought against Us including, in any case, the costs of the fees payable to Legal Counsel, Court Liaisons or any other professionals, and such breach by you shall also be specifically considered reasonable for early termination of the rendered Services.


You represent and warrant that,

  1. You possess the legal right and ability to enter into and make the representations and warranties contained in these Terms.
  2. All information that you submit to us is true and accurate
  3. You are in compliance with all applicable laws and have made relevant filings/ declarations and have obtained requisite approvals and registrations under applicable laws
  4. You possesses the ability to perform the obligations under the Agreement in accordance with applicable laws
  5. You will keep your registration and Account information up to date
  6. You will be responsible for all use of your Account even if such use was conducted without your authority or permission
  7. You will not use the site for any purpose that is unlawful or prohibited by these Terms
  8. You shall not at any point of time display, disclose or otherwise communicate publish or promote / distribute / share Island Travel’s Rates or Inventory directly or indirectly to any B2C channel. For the purposes of this clause “Inventory” shall mean and include all of Island Travel’s products and services as listed on its System. “Rates” shall mean and include the individual pricing of each Inventory item, as available and mentioned on the System. B2C channel means directly available to end consumer (traveler) on an online platform.


When you apply to use our services, you will be provided with an Agent ID and will be required to select your password. The Agent ID and password are the means through which you access certain services (“Account”). You acknowledge and agree that it is your responsibility to safeguard the Agent ID and password from any unauthorized use. In no event will Island Travel be liable for the unauthorized use or misuse of your agent id or password.

Customers are responsible for maintaining accurate account information at all times, including contact information. This information can be updated in your account settings.


In the event of any variations in the payment terms, the due date of payment as mentioned in the invoice shall be treated as the final payment date for the confirmed services.


For each service booked and confirmed, you will be provided with a cancellation or amendment deadline along with any cancellation charges that will apply if cancelled or amended after the Deadline.

To avoid cancellation or amendment penalties, such confirmed travel should be cancelled or amended prior to the date and time specified in the cancellation and amendment deadline. Bookings cancelled or amended after the cancellation and amendment deadline will be automatically invoiced with the cancellation or amendment charges.


No show by the guest at the accommodation establishment shall be considered a cancellation. There shall be no refunds applicable in the case of no shows.


Unless otherwise specified all rates quoted are net and non-commissionable, inclusive of all taxes and service charges applicable in Maldives.

You must pay the invoices in the same currency as they are raised. In case you are desirous of settling invoices in a different currency, we may allow so at an exchange rate determined by our bank.


You must not use the online booking system for any bookings other than FIT bookings. Any booking containing 9 rooms or more either as a single or as a consolidated booking with the same check-in and check-out dates maybe considered by the Hotel as a Group booking, and is liable to be cancelled by the Hotel if found to be in violation of the booking procedure. For all Group bookings, please write to us at reservations@islandtravel.mv


Our contract for the sale of travel components is with you. A Guest purchasing travel services contracts with you and not us. The onward sale of travel components is your responsibility. We do not accept any liability for Onward Sales to a guest nor do we accept liability for anything which may go wrong with a travel service.

We are not responsible or liable for any dispute between you and a guest arising from the Onward Sale of a travel service by you to a guest. If any claim is made against us following an onward sale by you, then you shall indemnify Us against all losses, fees, expenses and costs arising as a result of that claim.


You may use your company credit card or guest’s credit card for bookings. A guest’s credit card must only be used to pay for bookings of the same Guest. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings.

You take complete liability for any losses or damages arising out use of fake or stolen credit cards or from any chargeback.


The refund shall be made to the original instrument used at the time of booking or such amount shall lie as future available credit for the customer.


You agree to indemnify and hold Island Travel (Pvt) Ltd its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Island Travel (Pvt) Ltd with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of these Terms or use by you or any third party of our services.


Neither party shall be responsible or liable for or deemed in breach of these Terms because of any delay or failure in the performance of these Terms due to any event or circumstance the occurrence and the effect of which the party affected thereby is unable to prevent and avoid, including, without limitation acts of God; government regulations, curtailment of transportation facilities, strikes, lock-outs or other industrial actions or trade disputes of whatever nature (whether involving employees of a party or a third party), terrorist attacks, haze, sabotage, riots, civil disturbances, insurrections, national emergencies (whether in fact or law), blockades, acts of war, (declared or not), epidemics etc. (a ‘Force Majeure Event‘).

The non-performing party shall give the other party written notice describing the particulars of the Force Majeure Event as soon as possible.


If any dispute arises between you and us during your use of the Service or thereafter, in connection with and arising from your use or attempt to use this site and the Service, the dispute shall be referred to arbitration. Each Party shall mutually appoint a sole arbitrator. The arbitration proceedings shall be in English language.


These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of Maldives and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Republic of Maldives.